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Old December 25th, 2016, 10:31 PM   #1
Brian F Male
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Thumbs up Happy Holidays promo

Hey everyone,

Happy Holidays!!

In celebration of the holiday, we're running a very simple promotion. To make it easy for everyone. It's simply:

20% off everything and anything. New oils & Stealth line are included. A great time to try something new!

Just use the coupon code: happyholidays

That's it! It should work for all orders over $100 (after points and everything else is computed)

All the best,

PS -- Our backlog is clear, and our oil & stealth lines mostly optimized.

Our shipping processes were optimized last week, too.

We're now aiming for same and next day shipping again for non-custom orders (no ExperiMones, custom formulas or alterations). Fingers crossed!

Our chat girl, Emma, is at at the LA office ready to help. That's why you may have seen her less on chat. She's making things flow more smoothly.

But don't worry -- we know you want to see her back to chat. She'll transition back more fully chat as soon as she can. We're also training another wonderful girl to help with chats. Hopefully you'll see her soon.

While Emma is in fulfillment, we're also on a 6 day a week shipping schedule. As the shipping companies allow, of course. Some just aren't open on Saturday or certain holidays. But we're doing the best we can with what we have to work with.

-- To keep shipping speedy, we want to handle the bulk of customs AFTER New Years.

However, if there's something massively exciting for you, you can order it, and we'll do our best, anyway.

Please think of ordering customs more like ordering from a hand made marketplace such as Etsy, rather than a mass consumer shop of bulk "Made in China" goods such Amazon.

We actually have to make what you order, and that takes time. Just in case, please give custom orders at least a week. We'll do our best to surprise you by making them right away when we can, but that's not always possible.

Much more complex than an ExperiMone , kindly give us even longer. Complexity takes time. There's no magic wand we can wave to make a custom product or alteration. It's all good ol' human work that goes into making these. Thanks for your understanding!
Brian F
Community Manager
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Thanked by:
chrisepz (December 25th, 2016), Conjurator (December 25th, 2016), Jairson (December 28th, 2016), justintime469 (December 26th, 2016), ScentHound (January 6th, 2017)
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