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Old October 27th, 2014, 02:34 AM   #1
Brian F Male
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Default Get Customer Service Here!

Hello there.

Looking for customer service on a recent order?

Experiencing issues with shipping carriers or importers?

Need to send a note to quality control about a broken bottle or other small calamity?

These and many other frequently asked personal customer service inquiries answered here:

1-800-671-6464 US Toll-Free or
+01-425-786-2001 Internationally.

Official Phone Hours:

9:00A - 5:00P -- Pacific Standard Time (PST)
12:00P - 8:00P -- Eastern Standard Time ( EST )
4:00P - 11:00P -- Greenwich Mean Time (GMT)
9:30P - 5:30A -- Indian Standard Time (IST)
12:00A - 8:00A -- Hong Kong Time (HKT)
3:00A - 11:00A -- Australian E Daylight Time (AEDT)

You can get order status and a host of other inquiries during a quick phone call. Someone is available to take your call officially between 9A-5P PST Weekdays, and unofficially sometimes a little before or after that on weekdays and weekends.

We tend to stick near the phone when available, so feel free to try. Yes, even at 2AM. You never know. :-)

Here's our list of extensions:

Press 1 if you want to buy products and are wondering which Androtics Direct products are the best for YOU, OR if you have our products already and want to access the exclusive pheromone advice hotline .

Press 2 for our Client Concierge who can assist with order inquiries, shipping changes, returns, exchanges, or any other customer service needs. Be ready with your 5 or 6 digit order number.

Press 3 if you are a member of the news media.

Press 4 for wholesale inquiries, business inquiries, or Advertising opportunities

Press 5 if you called to leave us a detailed pheromone experience report for our massive study on human pheromone interactions. You can be as detailed as you want within a ten minute time limit.

If you don't catch us by voice, drop us a secure ticket here:

or via our email:

[email protected]

We strive to turn around our tickets within 12 business hours. Trickier issues may take a little longer, especially ones involving international customs.

Store related FAQ's are available at our Knowledge Base:

AndroticsDirect Store Knowledge Base - Get Your Answers Here!

That's a good place to go when you have a question about our order process, how to use our online store, shipping and transit questions, and many more.

We are happy to help you with anything (store) related at the above contacts.

One Last Courtesy...

Please do not use our forum here at for individual customer service issues.

Pheromone Talk is exclusively for pheromone reports and everything about using pheromones in day to day life.

You can use the Advice forums to ask questions about your specific use case (i.e.: "Can I use Instant Jerk to seduce this Perfect 10 in my chemistry class?" or "Which pheromones help with car sales?"), or post in the intro forums to introduce yourself and become eligible for a $25 Gift Certificate to use in the store.

We don't address the SmartMones/AndroticsDirect store other than at our Store Announcements subforum, which we use to introduce new research and products; restocks; shipping delays or holidays; occasional promotions... you get the idea.

If you happen to post an individual customer service issue by mistake, one of our Party Hosts will pull the thread or PM and create/attach it to a ticket for you, so we can resolve your issue ASAP. Beware: PMs may not be seen by the appropriate client services agent, and you may not get resolution!

I know when having issues, you want as many people seeing it as possible... but make sure those people are the RIGHT people. Being strict about keeping customer service issues off the forum means we can focus our community on its specialty: pheromone science!

Have a great time exploring and contributing to our awesome community. Thanks for helping move pheromone research forward!

Brian F
Team Lead
Androtics Research
Brian F
Community Manager
Helping You Live a Better Life!

Call us: 800-671-6464 (US) and 425-786-2001 (Int'l)
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