PheroTalk

PheroTalk

The World's Largest Pheromone Community

Get Real Pheromones directly from Androtics Pheromone Research at the SmartMones Pheromone Store

Questions about pheromones?
Get Fast, Friendly, No-Obligation Help from Real People at the Pheromone Hotline.
Call 1-800-671-6464 in the USA, or +01 425-786-2001 Internationally

Latest Threads ::.. Hello-Very Curious about this Adventure Intro / Pherlure scent / Suggestions Best Post Of The Week 16, April, 2018 Hi! Long-time Lurker Looking for Pheromones for Confidence & Attraction. M/20/GB Best Post Of The Week 15, April, 2018 New Hello! Knowledge is Power! Pheromones to Up My Already Great Sex Life. M/40 No more MX297?! New User - Want to purchase but is everything sold out?? Best Pheromones to smooth over GF on Hormonal Birth Control?


Go Back   PheroTalk > Discussion > Store Announcements & Feedback

Register Invite Your Friends FAQ Members List Calendar Mark Forums Read

Reply
 
Thread Tools Display Modes
Old February 2nd, 2018, 07:48 PM   #11
Brian F Male
Community Manager
  
 
Brian F's Avatar
 
Join Date: Aug 2013
Location: Los Angeles, CA
Posts: 451
Thanks: 653
Thanked 502 Times in 248 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation: 512
Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light
Default Re: AD are closed and are not processing refund requests

Hello there,

Thank you for letting us know.

Please understand our systems are incredibly complex, and have totally failed us in this backlog situation, and with the sudden loss of 4 of our longtime staff and longtime location. Many failure points happened all at once.

Mickaelia used to answer the phones and address many customer service issues every day, but she has been downed due to a hurricane. Her area still does not have electricity or running water.

This has been a trial by fire for us. Androtics Direct relied on the expertise of each team member working as a team each day. "Many hands make the load lighter". We've easily been able to cope with one or two out for a day or a week at a time. But with 4 down for months, and with moving locations, and other acts of god (hurricanes) that take all those people's expertise with them, it's just not as simple.

As for the emails that went unread, I'm sorry about that. We only have Dee working the forum and the desk at the moment, and between us we struggle to cope with the inbound requests. Many are for package status, and many are hard for either of us to answer because both of us are remote from our fulfillment location. We can't just walk over and check the shelves to make sure something is in stock, unfortunately. Without realtime stock updating, it is very difficult to give you a good answer, and we've learned by experience that chatting the fulfillment team while they are trying to fulfill orders leads to slower fulfillment times.

Every single thing in this company almost is done by hand. Its needed modernization for a very long time. Complex systems like this can't take a catastrophic hit like losing a location and more than half senior staff.

After learning such hard realities, our next cart iteration will have realtime stock keeping units AND more transparent order pipelines built in. Many other convenience and communication features. We hope to be back better than ever.

This is why we closed the store temporarily. We need to catch up on everyone's orders.

We appreciate everyone who has ordered with us, and are very grateful for your understanding while we work through eCommerce Beast Mode.

Quote:
Timeline:

16/01/18: Placed an order ($222).
22/01/18: Order still showing 'processing', emailed Dee and asked for an update.
24/01/18: Received update from Dee, who stated that the backlog of orders from the move last year is the reason for the delay.
24/01/18: Requested approximate ETA.
25/01/18: Received update from Dee, who stated that an ETA could not be given. Also stated that AD would be temporarily be closing down, but that all backlog orders would be shipped.
25/01/18: Requested clarification on timescales for that (days, weeks, months...). No reply.
28/01/18: Repeated request for clarification, no reply.
29/01/18: Requested refund via AD web site, no reply.
30/01/18: Advised AD by email that this situation is unacceptable, and that without immediate communication I would initiate a dispute with my bank.
31/01/18: Advised AD by email that I had still not received any contact from them.
01/02/18: Called AD on 425 -786-2001; phone number is dead.
01/02/18: Disputed transaction with bank and initiated a chargeback.
__________________
Brian F
Community Manager
Helping You Live a Better Life!

---
Call us: 800-671-6464 (US) and 425-786-2001 (Int'l)
Help? Right here. Email our support.
New Here? Welcome! Introduce Yourself. Get $25 Free Pheromones!
Interesting Mix Idea? Send it to me for review!

Top 3 Must Reads:
Proper Mixing Techniques: Your Skin is a Pheromone Mixing Canvas
A Message from our Founder: Adding Science & Sanity to Pheromones
Become a Genius Quickly: The Tacitus Mind-Meld

This Week's Forum Freebie:>>> Click to see! <<<
Brian F is offline   Reply With Quote
Thanked by:
Nathan Drake (February 7th, 2018)
Old February 3rd, 2018, 01:19 AM   #12
Brian F Male
Community Manager
  
 
Brian F's Avatar
 
Join Date: Aug 2013
Location: Los Angeles, CA
Posts: 451
Thanks: 653
Thanked 502 Times in 248 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation: 512
Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light Brian F is a glorious beacon of light
Default Re: Final closing time for Androtics Direct. Answering this and other questions

Quote:
Originally Posted by Moma View Post
Brian, when can we expect our orders? I made two orders about three weeks ago..
Its hard for me to tell you without looking at the specific order. Some products pose more of a challenge than others.

It depends on products ordered and complexity of order. Many variants are not stocked off shelf, and we are forced to make many of these orders one by one by hand. Some complex, custom orders take up to 90 minutes to fulfill. Some off-shelf take 2.

With our current and only fulfillment formulator at reduced capacity, it is very hard to tell.

However, by shutting down the store temporarily and focusing solely on orders awaiting shipment, everything may be caught up within the next 4-6 weeks. Note that is a very gross estimate. At our current capacity we are able to dispatch 10-15 packages per day.

At our peak, with full team of *experienced* staff, in our first organized location, we could handle 120 per day.

If you have a complex order, you may want to ask [email protected] to split it if possible. If we can fulfill the request that day with stock on hand, we will try.
__________________
Brian F
Community Manager
Helping You Live a Better Life!

---
Call us: 800-671-6464 (US) and 425-786-2001 (Int'l)
Help? Right here. Email our support.
New Here? Welcome! Introduce Yourself. Get $25 Free Pheromones!
Interesting Mix Idea? Send it to me for review!

Top 3 Must Reads:
Proper Mixing Techniques: Your Skin is a Pheromone Mixing Canvas
A Message from our Founder: Adding Science & Sanity to Pheromones
Become a Genius Quickly: The Tacitus Mind-Meld

This Week's Forum Freebie:>>> Click to see! <<<
Brian F is offline   Reply With Quote
Old March 20th, 2018, 02:03 AM   #13
bubblesplicer Male
Pheromone Cadet
  
 
Join Date: Jan 2018
Age: 30
Posts: 10
Thanks: 0
Thanked 2 Times in 2 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation: 12
bubblesplicer is on a distinguished road
Default Final closing time for Androtics Direct. Answering this and other questions

I placed my order 2 monthes ago and didn't recieve it.
I placed my return request 1 month ago and didn'y recieve.
What should I do?
bubblesplicer is offline   Reply With Quote
Old March 20th, 2018, 01:58 PM   #14
Bambi Female
Pheromone Cadet
  
 
Join Date: Mar 2008
Posts: 5
Thanks: 2
Thanked 3 Times in 1 Post
Nominated 2 Times in 1 Post
Nominated TOTW/F/M Award(s): 1
Reputation: 32
Bambi is on a distinguished road
Default Re: return request

Same thing happened to me. Phone calls not returned. Emails not returned. These assholes are gone and they took people's money with them.
Bambi is offline   Reply With Quote
Old March 21st, 2018, 01:54 AM   #15
monesmadedoit Male
Closed Account
  
 
monesmadedoit's Avatar
 
Join Date: Jan 2012
Posts: 1,313
Thanks: 906
Thanked 901 Times in 665 Posts
Nominated 18 Times in 15 Posts
Nominated TOTW/F/M Award(s): 5
Reputation: 981
monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold monesmadedoit is a splendid one to behold
Default Re: return request

I don't know. I can tell you me and everyone who's been here awhile have always used Zendesk for all order issues. You send an email to [email protected]

That opens a ticket in Zendesk. You log in. When Androtics fixes the request, Zendesk tells you.

Now, when I go to Zendesk as a customer, I get an error message.

Quote:
Bummer. It looks like the help center at androtics.zendesk.com no longer exists.
These are the only facts that I have.
monesmadedoit is offline   Reply With Quote
Old March 31st, 2018, 08:02 PM   #16
Uptonogood Undisclosed
Pheromone Cadet
  
 
Join Date: Nov 2009
Age: 30
Posts: 14
Thanks: 6
Thanked 2 Times in 2 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation: 12
Uptonogood is on a distinguished road
Default Confused.

I'm aware the store is closed but I've seen some a314 in stock and that some has been sold. I'd like to order but I'm kinda confused as to whether I should or not.
Uptonogood is offline   Reply With Quote
Reply
1 Active User(s) Viewing This Topic (0 members and 1 guests):  

Tags
72 , ad , amazed , androtics , answering , closed , closing , confused , direct , final , hours , processing , questions , refund , requests , time , wow


Similar Threads
Thread Thread Starter Forum Replies Last Post
Androtics direct are second to none. DevilJin Store Announcements & Feedback 4 January 3rd, 2013 06:02 PM
Thank you Androtics Direct! blonie123 Store Announcements & Feedback 1 December 7th, 2012 10:25 AM
Androtics Direct... Razorpowell Store Announcements & Feedback 0 May 1st, 2010 03:50 PM
(EASY) Plz help people in need by answering vocabulary questions freerice.com mockingbird Lounge 8 November 20th, 2007 05:07 AM

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +3. The time now is 07:35 PM.


©2004-2018 PheromoneTalk.com
(c) 2002-2015 Androtics Pheromone Research All Rights Reserved Internationally
Page generated in 0.18105 seconds with 18 queries